The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP.
We impose a limit of 8,000 messages per e-mail address per 24 hours.
The following limits also apply:
As an example, if you were to send 100 emails to 5 different e-mail addresses within a 24-hour period. We would count 100 messages, 500 total recipients and 5 unique recipients.
A limit of 500 messages per day is imposed on all e-mails sent by our web servers. E-mails sent by the web servers should be no larger than 5 MB in size. This applies to all messages sent via the PHP mail() function.
Our mail system accepts attachments up to 32MB in size, and the maximum message size in our network is 50MB.
An autoresponder only sends once every 8 hours per sender.
We take a zero-tolerance stance against the sending of unsolicited emails, bulk emailing and spam. It's to keep our email hosting's excellent reputation. Please refer to our Acceptable Use Policy for more information.
Please note: The distributed nature of our network means email can leave through different servers at different times. As a result, you may see periods when you can send a greater number of messages than the limits mentioned above. However, this behaviour should not be relied upon and is not supported. If you do wish to send a larger number of e-mails than any of the limits mentioned above, we would recommend looking at specialist marketing email platforms such as SendGrid, Mailgun, or Mailjet.
When a new mailbox has been set up, the sending is limited to 50 per day for 7 days. This is actually an abuse rule to prevent new mailboxes from being set up and used immediately to send out high volumes of spam emails. To preserve the platform's reputation and protect mail being sent from being spoofed as spam by third parties this rule was put in place to protect that status.