Create New Support Tickets

1. Go to Flick Office > Ticket. Select Create a New Ticket
2. Select a Template for your ticket. A template for a certain ticket will appear in the message box. Then you can proceed to change the dynamic information e.g client’s name, company name etc.
3. Select a subject.
4. Select a client, project and department.
5. Set priority, status and user/ staff to whom you are referring the ticket. This user/ staff will continue to provide client support in response to this ticket.
6. You can drag-drop or attach any files, photos or videos.
7. Select Create a New Ticket
8. A new ticket will be sent to the admin/ client with a unique ID number.